Gift Giver's Guarantee
Unopened purchases made between November 1, 2019 and December 24, 2019 may be returned with a receipt until January 15, 2020.
Holiday Store Hours
EB Games has extended holiday hours to better serve you this holiday season. Check out your local store's hours.
Customer Service Hours
Monday-Friday
10:00am - 7:00pm (EDT)
Saturday
CLOSED
Sunday
CLOSED
Except for the following:
Dec 24th, 2019
CLOSED
Dec 25th, 2019
CLOSED
Dec 26th, 2019
10:00am - 6:00pm (EDT)
Dec 31st, 2019
CLOSED
Jan 1st, 2020
CLOSED
Please call 1-877-442-6303 or email help@ebgames.ca to speak with a Customer Relations Representative.
EB Games Gift Cards
Physical Gift Card ordering deadline: Dec 9th at noon (EDT)
Digital Gift Cards: order anytime, and receive via email!
Get FREE Shipping
Receive free Standard Shipping on orders over $35 (before tax)! Restrictions may apply.
Shipping Deadlines
Gift Cards shipping outside Ontario
Dec. 9th by Noon (EDT)
Gift Cards shipping to Ontario
Dec. 16th by Noon (EDT)
Standard Shipping outside Ontario
Dec. 9th by Noon (EDT)
Standard shipping in Ontario
Dec. 16th by Noon (EDT)
Express Shipping anywhere in Canada
Dec. 17th by Noon (EDT)
Miss the shipping deadline? No problem!
Select the "In a Hurry? Collect In Store" link next to the product you'd like to purchase, and reserve your item for pick-up free of charge at one of our stores across Canada.
How long will it take my order to ship?
Orders placed between Nov 28, 2019 - Dec 6, 2019, and Dec 24, 2019 - Jan 1, 2020 will require up to 5 business days to process before shipment due to a substantial increase in order volume during these time periods. Outside of this period, orders with Express Shipping are processed within one business day, and orders with Standard or Free Shipping are processed within two business days. Please visit our Shipping Information page for more information.